First up, we are diving into the growing issue of customer service in the technology industry as automation and in-store cuts become a common function of business - who is doing it right and who is getting is terribly wrong. An ex-Apple employee has been arrested for the theft of autonomous vehicle schematics and technical documents as he was getting ready to board a plan to his new job overseas with a self-driving car startup venture. Facial recognition technology is growing in popularity for many corporations, but very little is out there in the form of government regulation. Some Silicon Valley companies are saying the tech industry needs guidance on the ethical uses of software recognition now and in the future.