People Tools author Alan C. Fox explains how your business can benefit from better communication, from listening to your employee or client without focusing on what you'll say next to determining whether "yes" means yes, no or maybe. Fox also tells us how focusing on the belt buckle is the best way to read other people and how to tell in the first interaction whether your message is working. In our "Top Takeaway for Your Small Business," John Duoba details how business owners can put together a wealth creation and preservation plan.