DN Interactive guest Chris Chesney, Senior Director of Customer Training for Advance Auto Parts & the Carquest Technical Institute spotlights the margin of technology advancements that he envisions as defining “hands-on” success for the technician of 2020 and beyond. Specifically, he points to at least “three” technician learning curves the service industry has had to encounter and embrace in the past half century. Chesney explains that we are entering the third curve: Multiple systems of propulsion, microprocessor and network system integration, along with the plethora of “automated driver assist” systems that pre-stage advancement to the “Autonomous Car.”