What happens when a doctor recommends treatment to his patients but then passes it over to the office manager to discuss the financial aspects as well as schedule? This seems fine but very few are actually getting appointed. Why? Because the office manager is uncomfortable handling this because she feels the dentistry fees are too expensive. What do we do? This is a question that was sent in to The Dental Practice Fixers, so please listen to what Dr. Richard Madow and Dr. David Madow have to say. Then of course we do the call of the week. We call an officeasking a fairly simple question – I need a crown. Fairly straightforward, right? But then we reference something on the office’s website about what the crown is actually made from. That’s when the call goes a bit downhill! You need to listen to this one.
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My Office Manager Thinks My Fees are Too High

Voice Recording: The Dental Practice Fixers Podcast is brought to you by the Madow Center For Dental Practice Success. To find out how we can help increase the success of your practice, check out madow.com or call us at 1-800-258-0060
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Dr. David Madow: So you’re pretty good at presenting treatment plans and by the time you turn it over to your office manager, she’s not only a little bit on control, but she doesn’t want to talk fees because she thinks your fees are too high. We’re going to talk about this. Episode 14, the Dental Practice Fixers. Welcome, welcome, welcome. Dr. David Madow, along with…
Dr. Richard Madow: Dr. Richard Madow. Thank so much everybody for being here. We love the nice comments we get on the podcast. So please keep reviewing us on iTunes, sending us great emails even if you want to critique us and tell us you don’t like the podcast because of this particular reason.
Dr. David Madow: Go do that.
Dr. Richard Madow: We’d love to hear that.
Dr. David Madow: By the way, real quick. A coffee clink, that we’re here live together in the studio.
Dr. Richard Madow: Yeah it’s great to be here.
Dr. David Madow: Coffee clink.
Dr. Richard Madow: You know how important this mug is to me. I feel like [cross talking - 0:01:16.3]. This was a present from Dr. David Moffet all the way from Australia. Using it quite a bit at the office ever since. Thank you Dr. Moffet if you’re watching. Tonight you should. Okay. Speaking of that, we love your questions for the podcast. So please, please keep sending it like Dr. Eddie M. did from New Jersey today. Here’s his question. It says Dental Practice Fixers, up until now I have been presenting all of the treatment including fees. My acceptance percentage is pretty good but not great. How is your acceptance percentage?
Dr. David Madow: It’s pretty good. Do you want to find them?
Dr. Richard Madow: Pretty good. Everyone loves my office manager. And I thought she could do this very well. So I talked to her about getting more involved. She told me she was not comfortable with presenting fees, because she thinks my fees are way too high. What should I do? Dr. Eddie M. in New Jersey. Well the first question I always ask somebody from New Jersey is what exit.
Dr. David Madow: 107, 101.
Dr. Richard Madow: No that may be only the Garden State Parkway like, not the New Jersey Turnpike. But okay, Dr. Eddie M. from New Jersey. I was pretty good at presenting treatment. Acceptance percentage has not been fantastic. He thought maybe his office manager could have better rapport with the patients. So he says, hey let’s call out match. It’s like our [inaudible - 0:02:41.0].
Dr. David Madow: That’s a good one.
Dr.