The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices


For How Long Should Dentists Guarantee Their Work? Should They Guarantee it at All?

May 03, 2019

For some reason in dentistry we have been accustomed to not charging patients if they come in with something that broke that we did, no matter how long ago the work may have been done. Why is this? Patients have been expecting this and we have obliged for the most part for decades. Would a heart surgeon say “no charge” to a family if a patient passes away during bypass surgery? Would a knee procedure be redone for free if it failed a year later? We think you know the answers. So why is dentistry different and what can we do about it?  Listen to what Dr. Richard Madow and Dr. David Madow have to say. Then of course we do the call of the week. We call an office asking a fairly simple question – we just moved into the area and the wife needs a LOT of work. Is it ok if she brings her comfort animal to help relax her? You will NOT believe this one in a million years! If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!

For How Long Should Dentists Guarantee Their Work? Should They Guarantee it at All?

Voice Recording: The Dental Practice Fixers Podcast is brought to you by the Madow Center for Dental Practice Success. To find out how we can help increase the success of your practice, check out madow.com or call us at 1-800-258-0060. [music playing] Dr. Richard Madow: Hey doc! How long is this crown going to last? What do you mean you don’t warranty your work? What are you talking about? Don’t you hate it when patients try to pull that bullshit? Why is it that they think that dental treatment should last forever? Do they ask the same thing about the surgeon, about a veterinarian, about a plumber? We’re going to find out on today’s episode of the Dental Practice Fixers. I’m Dr. Richard Madow. Welcome to the Dental Practice Fixers Season 2, Episode 11. And I’m here with my co-host and I’ll let you introduce yourself. Dr. David Madow: Hey there Rich, glad to be here. I am Rich’s brother Dr. David Madow. How is it going? We are so happy to be here with you on the Dental Practice Fixers. You know why? Because we are going to fix your practice today. We’ve got a great question and not only that, we’re going to be doing a call later in the show. To tell you something, this is the first time asking this question ever. It’s going to be unbelievable. So stay with us, the all-time… Dr. Richard Madow: Or older calls I believe. Dr. David Madow: I have a feeling this one is going to be like the cold call. I just have a feeling. Dr. Richard Madow: It’s just incredible. Dr. David Madow: We don’t know which direction it’s going to go in. Dr. Richard Madow: Hey anyway. Let’s get started. Dave, I think you’ve got a really good listener question that you pulled off of the Dental Place Facebook group. Dave, do you have another chance to check that out? Go on Facebook, search for the Dental Place. We’ve got some great private group discussions there. We’d love to see you there. It’s so nice we get Dental Practice Fixers from the group and that’s the case this time. Dr. David Madow: It’s funny Rich, because this question starts with a headline. Dr. Richard Madow: A headline. Dr. David Madow: It’s like a headline, so I’m going to read the whole thing. It’s a little bit on long side but bear with us because it’s a great question, and it’s one that Rich and I are going to get this detail with here on the Dental Practice Fixers Podcast. So the headline is just picture this like big bold letters, this dental work better last forever. Then he goes, hello Brothers, isn’t that the mentality of patients now with dental work? Why is this and how did that mentality come to be? I know two people who have had a knee replaced, where something went wrong. One was laid up for an additional year and three months.