Welcome back to The Dental Practice Fixers podcast, dentistry’s most unique show! Today we have a question from a listener asking if the office manager would be liable for falsifying dental records sent to insurance companies if it’s being done under the dentist’s direction. It appears as though this office is having a difficult time getting insurance to approve scaling and root planning so they are fudging the records that are sent to insurance. Listen to what Dave and Rich have to say about this one. Then of course we do the call of the week. A caller who is a potential new patient asks an office if they are having a “Teeth Cleaning Sweepstakes.” Listen in to see how this one was handled! If you have a question that you would like answered on our podcast, please send it in to podcast@madow.com. We will do our best to get yours answered!
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Season Two – Episode 6
The Dentist & Office Manager Are Cheating Insurance Companies
Dr. Richard Madow: Hi, I’m Dr. Richard Madow, and welcome to Episode 6, Season 2 of the Dental Practice Fixers Podcast. And this is a really really big day for those of you in Dental Practice Fixers land which obviously you’re in Dental Practice Fixers land that you’re with us today. Those of you listening on iTunes and Spotify and Sketcher and Diesel and Weasel, whatever you’re still on. You might not know this, but if you’re watching on YouTube or some other video server, you can probably tell that this is our first live video podcast of the Dental Practice Fixers. We’ve been all audio up until now finally, Episode 6, Season 2. We’re coming at you and you can actually see us for better or worse. So I’m not sure if that’s better or not but as you can tell, we’re actually in different locations today. So here I am over here, Dr. Richard Madow and over there is my bro, my main man, my business partner and my co-worker, Dr. David Madow. How is it going today Dave?
Dr. David Madow: What is going on? I’m doing feeling fantastic. Rich this is a monumental day in the Dental Practice Fixers Podcast because we’re… I just want to make sure people understand. We’re keeping… it’s still going to be available on iTunes in all of the audio podcast formats. We’re not going anywhere but we’re adding another dimension. We’re doing… we’ve got a video channel setup. It’s called the Dental Practice Fixers on YouTube and you can actually watch us for better or worse, I guess. Watch us as we’re doing these shows. So feel free to go to the Dental Practice Fixers on YouTube. Just do a search for that, it’ll come right up and subscribe. Subscribe and make sure you enable notifications if you’re watching us on YouTube. So, then every time a new episode comes up with just once a week, you’ll get an extra notification. And please interact with us. I think YouTube is probably more… what’s the word I’m looking for. It’s easier to interact with us.
Dr. Richard Madow: Interactive. Maybe it’s more interactive. Is that the word you’re looking for?
Dr. David Madow: That’s the word I’m looking for. So you can comment, you can like, you can comment back. It will feel definitely more interactive. So we’re looking for this YouTube channel to really grow with some help from you of course.
Dr. Richard Madow: Now Dave before we go any further, I do want to point out that our lawyer [inaudible – 0:02:31.8] Goldberg pointed out that we do need to read some instance we’re going on video and that is that if you are enjoying the podcast while driving, we cannot be responsible for anybody watching the video and getting it to any kind of accident. So this whole disclaimer we have to send, courtesy of [inaudible – 0:02:48.0] Goldberg. So if you’re driving,