As a business owner, don't you often wonder how your customer is feeling at every step of their journey with your organization, across all touch points? Today's guest explains the big dividends of getting immediate feedback in the transaction...

If you want your customers to be happy, you have to have employees who are well matched for the task. Matt Levesque runs a sales force that is responsible for nearly 1 billion dollars in sales.  He lends his insights into the hiring process with...

Nicole Reyhle is Founder & Editorial Director for Retail Minded publication. She is a Forbes contributor on the subject of retail sales and customer service. Listen in as Nicole shares her 10 best practices for retail...

In this edition of Customers For Life, Louis Efron, Head of Global Employee Engagement at Tesla Motors, shares his secrets for hiring the right people who further the mission of the organization. He is a contributing writer for Forbes and...

There is a big lesson to be learned from farmers. Not the every day guys, but those county fair geeks who grow one ton pumpkins. They hold the secret to explosive growth, and Mike will show you how it applies directly to your business. It’s your...

You can't be customer centric unless you're employee centric. And being employee centric means that you're focusing on connecting at a deeper level with what they personally care and value.  This is what creates an organization of people who are...

In this episode we explore the big dividends behind the world's most inspiring presentations.  Guest Jeremey Donovan is a TED Talk super fan and has studied hundreds of the most popular presentations to understand the elements of the winning...

Russell Brunson is a rare breed in the Internet Marketing space. He is an expert and taking very complicated online principles and helping new marketers leverage this tool as a way to grow their business, scale their efforts and increase...

Benjamin Franklin said, "Only two things are certain in life; death and taxes." If you own a business then there is actually one other certainty: You will have at least one unhappy customer. There is big money behind the proper recovery of this...

Ever seen this in Twitter? "Thanks for the follow! Download my cool thing. [link]"I have, and it's awkward as hell.I just met you and I'm doing what everyone else is doing -- I'm asking, "What's in