CRM Radio

CRM Radio


Latest Episodes

What makes a good blog?
April 14, 2020

Webinars are being slammed together and Zoom users have increased tenfold.  Internet radio listeners and podcasts subscribers are thirsting for information that doesn’t start with COVID-19 updates.  In the midst of this, blog readers have increased and ..

How to Use Your CRM for Better Customer Service (and Sales)
March 31, 2020

  If you have a CRM system, regardless of the provider,  it’s time to review its capabilities for features you don’t know you have for remote workers and reaching out to customers and prospects?  In this episode, GoldMine CRM Vice President and General M.

Practical Tips for Working Remotely
March 30, 2020

  Working remotely is new to a lot of workers and their companies.  Some do it well because they have done it for many years; some flounder and struggle to implement the technology and work processes.  In this program, we hear from Paul Petersen the GM ..

Will Google Eliminate 3rd Party Cookies?
March 25, 2020

In this episode, host Stacy Gentile, interviews independent marketing consultant Jonathan Eickman. Both have recently returned from Content Marketing World in Cleveland, Ohio. There was a huge disconnect, both said, between the speakers and marketers in..

A Nuke is about to Hit Your Marketing Dept
February 26, 2020

In this episode, host Stacy Gentile, interviews independent marketing consultant Jonathan Eickman.   Both have just returned from Content Marketing World in Cleveland, Ohio, and while there were solid takeaways, both criticized that the majority of spea..

The Power of GoldMine CRM and QuickBooks Integration
February 12, 2020

As the host, Paul Peterson reminds us, the C in CRM represents the customer, so having a CRM system integrated with accounting is a very positive benefit for a company’s sales management and salespeople.  In this interview, Paul talks with Joanne Wilso...

Follow My Lead – Insights for 20/20 Lead Management
January 28, 2020

CRM Host Paul Petersen and Sales Lead Management Association founder Jim Obermayer discuss the modern definition of Sales Lead Management, how some companies are separating themselves from being defined as CRM solutions and what salespeople expect from ..

Lazy, Stupid Mistakes People Make with Social Media – Susan Finch
January 15, 2020

In this episode, Susan Finch talks with Paul Petersen about the lazy, studio mistakes people make when using social media. They forget it's a people to people media and try to automate posts - barfing our stuff and that of others vs. true engagement to ..

Don't Kid Yourself, CRM is the Foundation for Business – Justin J. Smal
January 01, 2020

Add the CRM Radio skill to your Alexa capable device to play the most recent or choose from a list. Justin J. Smal. CEO of Monread CRM who was named CRM Thought Leader by the All Ireland Business Foundation in 2018 is interviewed by Paul Petersen, host ..

Jan 2020 CA Consumer Protection Act -You Can’t Do Whatever You Want to the Customer
December 23, 2019

Add the CRM Radio skill to your Alexa capable device to play the most recent or choose from a list. Growing Email Compliance Issues – GDPR, CASL, and CCPA – What? ----more---- The database chicken has come home to roost and the results won’t be pretty f..