Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. Thats part of the difference between good and bad customer service. Quot

Word of the Week: Respect The word of the week this week is respect. Respect comes in two forms. Probably, the most common way of thinking about respect is in how you feel about another person, based

Word of the Week: Should The word of the week is should, a popular topic in self-help circles. That probably seems a little odd, but heres why its the word of the week. Janet, my wife, and I were ta

Were changing the format and the name of the Compassionate Geek blog starting with this post. You can think of the new format as a weekly motivational triple-play. In fact, thats what Im calling it

This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times puzzles are an ongoing distraction for me, whether it’s a crossword puzzle or their accursed spelling bee. There’s even one called Vertex,

This is a story with a simple solution for poor customer service. I like word puzzles. The New York Times puzzles are an ongoing distraction for me, whether its a crossword puzzle or their accursed s

In a breakout session on how to improve your emotional intelligence at IT Nation Explore, an attendee commented, “You say to avoid saying things like, ‘You make me so happy’ or ‘you make me so angry’ because it gives power to the other person. Yet,

In a breakout session on how to improve your emotional intelligence at IT Nation Explore, an attendee commented, You say to avoid saying things like, You make me so happy or you make me so angry

The 4 Quadrants of Urgency and Importance How is your time management? Are you spending your time on activities that are important or are you wasting your time on activities that don’t matter? Author Stephen Covey’s urgency/importance four-quadrant tim...

The 4 Quadrants of Urgency and Importance How is your time management? Are you spending your time on activities that are important or are you wasting your time on activities that dont matter? Author