Secret To Big Business Success On this edition of Business Connections Live, Steve Hyland talks to Gordon Tredgold International Business Speaker and Charles Bennett, a specialist in customer experience driven innovation, about The Secret To Big Business Success. They explain their quick track processes that business can apply to guarantee success. We look at the most valuable asset in your business. How important is customer engagement and how do you improve it? What steps can any organisation take to improve overall customer satisfaction and an engaged workforce? Gordon Tredgold Gordon Tredgold leads international companies and individuals to success by providing them clear, actionable steps that produce great results. Gordon Tredgold is the perfect balance between insightful and practical; entertaining and result-focused; fun and empowering. He has the talent to show people, the secret to big business success. You will feel inspired, excited and raring to get to work! Charles Bennett Charles Bennett is an expert in measuring Customer Experience impact. Expressed in hard P&L figures including any key performance indicators important to the organisation. Charles is a  consultant and coach, helps companies to define and implement strategies to solve their more difficult business performance problems. On this edition of Business Connections Live, Charles and Gordon will explain: How to discover why are so many success strategies are now failure strategies? Why are we are looking at customer experience the wrong way? Success strategies that change people and organisations Learn the business fundamentals on how your business can: Create your own success strategies for implementing Customer Experience CX Have visibility into the progress of their initiatives which will help them motivate the company and help to build momentum. For more great information visit our Guests website or follow them on Social Media. Gordon: Website: http://gordontredgold.com/ Twitter: @gordontredgold LinkedIn: https://www.linkedin.com/in/gordontredgold/ Charles:Website: https://www.thenextten.org/ Twitter: https://twitter.com/TheNextTenYears LinkedIn: http://www.linkedin.com/in/cnpbennett