Adrian Swinscoe

Systems thinking, customer service and unlearning the way we do things – Interview with John Seddon of Vanguard

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Adrian Swinscoe

Adrian Swinscoe

Brighton, UK

Description: Interviews with leading business authors, entrepreneurs and leaders

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Systems thinking, customer service and unlearning the way we do things – Interview with John Seddon of Vanguard

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Back in November, I shared an interview with you called: Using systems thinking to improve customer satisfaction and employee engagement – Interview with Rob Brown of Aviva.



I met Rob at an event run by John Seddon and Vanguard Consulting. John was...