When Body Language Speaks     "Language is a more recent technology.  Your body language, your eyes, your energy will come through to your audience before you even start speaking." ~Peter Guber   Let me go ahead and clear the air:  This post i

What does Parking have to do with Customer Service?   "You know, somebody actually complimented me on my driving today. They left a little note on the windshield, it said 'Parking Fine.' So that was nice."  ~Tim Vine Imagine this, it's a busy shoppi

Your Office Story   "There  is no greater agony than bearing an untold story inside you." ---Maya Angelou--- What is Your Office Story?  Our businesses all have a story to tell.  They present a message to the public and our customers.  It is impor

3 Keys to Create a Culture Revolution   "The revolution is not an apple that falls when it is ripe. You have to make it fall." ~Che Guevara   How do you Create a Culture Revolution in your business and in your customer service?  The answer might be si

When Silence is Golden in Customer Service   "Nothing strengthens authority so much as silence."   ~Leonardo Da Vinci   In our crazy, schedule filled, and hustling world it can be easy to hear our customers but not actually listen to them.  Com

Where is Your heArt?   "What a fine line there is between artistry and insanity..."  ~Ronnie Dunn Last week I was spending some time with my three young children- ages, 4, 3, and almost 2.  We don't watch a lot of television but when we do it has to b

3 Re's to Avoid Complacency   "Success breeds complacency.  Complacency breeds failure.  Only the paranoid survive." ~Andy Grove Complacency in the workplace and in life can be discouraging.  It can creep up on us as routine sets in and the days begin

4 Customer Service Rooms   - "Service to others is the rent you pay for your room here on earth." ~Muhammad Ali   Every house has rooms and they each serve an individual purpose.  You don't cook in the bedroom or sleep in the kitchen.  Also,

Wearing 3 Customer Service Hats     "I build community.  However, I do it wearing a number of hats." ~Cameron Sinclair   All jobs require us to wear several hats.  No one job is so straight forward that there is no deviation from the one and

Image courtesy of stockimages / FreeDigitalPhotos.net 5 Key Reasons Face to Face is Better   "Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and true." ~Charles Dicken