Peter Bowman was working for a dealer group and wanted to chat to his Financial Advisors about how to market themselves better, but never felt there was enough time.  As a result he wrote the book “Service 7”.

About 3,500 days ago social media appeared mainstream. At first, many organisations were scared and uncertain about how to use it. They saw it as a threat or risk that needed to be managed so they added in policies to either block access to using it in...

Peter Bowman was working for a dealer group and wanted to chat to his Financial Advisors about how to market themselves better, but never felt there was enough time.  As a result he wrote the book “Service 7”.

Most people these days have a presence online whether they like it or not. However, many of us have not taken the time to plan an online strategy. Having a deliberate online presence is important and means that you have taken the time to ensure the way...

Peter Bowman was working for a dealer group and wanted to chat to his Financial Advisors about how to market themselves better, but never felt there was enough time.  As a result he wrote the book “Service 7”.

As we plan our year ahead many of us choose to be proactive – to plan ahead, to anticipate when we need more staff, to budget and think of the systems we need to build. Even though we start the year with the best of intentions we can still turn to bein...

Peter Bowman was working for a dealer group and wanted to chat to his Financial Advisors about how to market themselves better, but never felt there was enough time.  As a result he wrote the book “Service 7”.

It’s widely recognised that the Millennial behaviour is to want everything now. Let’s think about why that is… If a university graduate was born in 1997 or 1998 for example, most of us had mobile phones at that time.

Peter Bowman was working for a dealer group and wanted to chat to his Financial Advisors about how to market themselves better, but never felt there was enough time.  As a result he wrote the book “Service 7”.

Workplace flexibility is one of the 7 key things that are important to the younger generation entering our profession. However, their definition might be different from ours, which would be something like working from home. As an example,