ITauthor Podcast 39 - Three levels of HelpGraham Campbell and I met up after work for a pint and a chat in The Oxford Bar. For those of you who haven't had the pleasure, The Oxford Bar is a tiny little two-room pub in the New Town of Edinburgh which first

ITauthor Podcast 38 - Documenting IT ArchitectureAndy Tucker is Head of IT Strategy and Architecture at DWP, and an old friend. I asked him to explain what "architecture" is in the context of computer systems and software. He also talks about the importan

ITauthor Podcast 37 - Return of the PodcastI met up with Graham Campbell the other day for a beer and his enthusiasm for his new job made me think it was about time to dust off the microphone, fire up Skype and record another episode of the ITauthor Podca

Looking for a better way of reviewing a WebHelp system recently brought it home to me how good Adobe Acrobat's shared review functionality is. I want something that does pretty much exactly the same thing but for Web pages. However, it seems like no such

Took the dog for a walk and talked to myself about documentation. Crazy? Or just missing technical writing? Didn't have my camera with me, but I snapped these with my Blackberry: View Full Album Want to get emailed next time I publish a podc

Test Manager Richard Paterson joins Graham Campbell and me over lunchtime sandwiches in a rather noisy office to talk about software testing. Technical writers in a software development department often feel like third-class citizens, with programmers as

Ever wondered how news and blog posts appear in Google Reader or how podcasts get onto your iPod? It's largely thanks to something called RSS. What does RSS stand for? Who invented it? What happened along the way? This podcast tells the story of RSS, f

For this edition of the ITauthor podcast, I just turned the microphone on and started talking. So if ums and ahs annoy you, this podcast probably isn't for you! I ruminate over whether it's acceptable to use unscripted, unpolished screencasts in published

Matthew Ellison runs his own UK-based training and consulting company, specializing in user assistance design and technology. He coordinates the annual UA Europe Conference and is himself a popular speaker at conferences and training events around the wo

The voices in this podcast belong to: Graham Campbell and Alistair Christie. This time round – recorded over Skype – Graham and I discuss: “technical author”, “technical writer” or “technical communicator”