Frank Online Marketing Show
Latest Episodes
Can Design Thinking Solve Your Customer Experience Woes? Design Thinking & Customer Experience Improvement
Interview with Jessica Cryer, of CSPN
Does Your Lawyer Make You Happy? - Frank Reactions on Customer Experience & Customer Service
You Don’t Call A Lawyer When You Are Happy It was 1988 and finding an apartment to rent in Toronto was tough. The vacancy rate was 0.1%. Rents were sky high, and landlords knew they could get away with a …Continue Reading →
Get Your Call Center Out of the Basement!
Stop Thinking of Your Call Center as a Cost Center Today’s podcast guest, Blake Morgan, started as a conference organizer in the call center world, so it’s hardly surprising that her views on customer experience dig into the call center. But,
THIS is More Important Than Your Customers!
How Can Anything Be More Important Than Customers? http://media.blubrry.com/frankreactions/content.blubrry.com/frankreactions/106_Jeff_Polovick_Driving_Force_final.mp3 Hey, I’m all about customer focus and delivering consistently great customer experie...
What Customers Say & What They Do Can Be Very Different
AKA, The Meat Lovers Marketing Research Episode When Barry Davis, AVP of marketing research firm, Leger, started chewing on what consumers had told his firm motivated their decisions when buying meat, he found the results tough to swallow.
What Customers Say & What They Do Can Be Very Different - Frank Reactions on Customer Experience & Customer Service
AKA, The Meat Lovers Marketing Research Episode When Barry Davis, AVP of marketing research firm, Leger, started chewing on what consumers had told his firm motivated their decisions when buying meat, he found the results tough to swallow. You see,
Add People Focus to Your Product Focus for Customer Satisfaction How To Shift From a Product Focus to a People Focus - Frank Online Marketing Show
These days even product manufacturers are realizing that they need more of a service orientation if they are to succeed; more of a people focus. Lexmark, a provider of printing and imaging products, software and services with a worldwide staff of about...
Add People Focus to Your Product Focus for Customer Satisfaction How To Shift From a Product Focus to a People Focus - Frank Reactions on Customer Experience & Customer Service
These days even product manufacturers are realizing that they need more of a service orientation if they are to succeed; more of a people focus. Lexmark, a provider of printing and imaging products, software and services with a worldwide staff of …Cont...
What Customers Really Think About Your Personalization Efforts! - Frank Reactions on Customer Experience & Customer Service
Personalization: More Than a Trendy Word? When I was a little girl, my Mom told me, “We don’t ask personal questions.” I’d already embarrassed her enough by asking in my little high pitched toddler voice whether her hairdresser was a man …Continue Read...
What Customers Really Think About Your Personalization Efforts! - Frank Online Marketing Show
Personalization: More Than a Trendy Word? When I was a little girl, my Mom told me, “We don’t ask personal questions.” I’d already embarrassed her enough by asking in my little high pitched toddler voice whether her hairdresser was a man or a woman.