Build My Online Store Podcast

#24: Outsourcing 101 with John Jonas from Replace Myself

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Build My Online Store Podcast

Terry Lin, eCommerce Enthusiast

Description: A show for guests to promote their eCommerce business, hear others solving similar business problems, and giving the audience valuable insights into an eCommerce operation.

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#24: Outsourcing 101 with John Jonas from Replace Myself

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Can you really replace yourself to work on your business, instead of in your business? Check out the basics of outsourcing 101 in your business to the Philippines with John Jonas from Replacemyself.com. We discuss the basics from finding, hiring, training, and paying your virtual assistant. Topics Discussed: 02:40 - How John got into the outsourcing world 03:40 - Agency outsourcing vs hiring a virtual assistant 04:40 - What types of outsourcing is available in the market now 06:50 - Should you outsource software development? 07:50 - Rise of the virtual assistant outsourcing model 08:30 - What type of tasks can virtual assistants handle? 10:10 - How the outsourcing market has changed since 2005 11:20 - Couldn't your best virtual assistant just quit start their own shop? 14:20 - Importance of a Standard Operating Procedure (SOP) 16:20 - How long does it take VA's to ramp up their skillset? 17:00 - Should everyone hire a full-time VA? 19:25 - Philippines vs India vs Indonesia and other countries for VAs 21:40 - Cultural differences that can impact your business 22:45 - How to set the employment ground rules with your VAs 24:20 - Retention, other job opportunities, and your VA 26:20 - Monthly expense range you can expect hiring your first VA 30:45 - Should you hire a VA based on skill set or character? 32:20 - How to communicate with your VA if its not working out 34:00 - Making the hard decision to let go of someone 37:00 - Can VAs emulate your mindset and how you think? 38:45 - How do you pay your VA? 40:45 - What's the process of scaling up your VA? 42:00 - Testing a VA as an investment for your management skills 44:20 - How hiring a VA is NOT a magic bullet Interested in online eCommerce master classes about SEO, marketing, and conversions? Help choose a topic by filling out a one question survey at www.buildmyonlinestore.tv

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NMX and Nab Show, Las Vegas, April 2015