Adrian Swinscoe's RARE Business Podcast
Latest Episodes
CEOs have to come to accept that CX is their responsibility – Interview with Jeanne Bliss
Today’s interview is with Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. Jeanne is one of the foremost experts on customer-centric leadership and the role of the Chie...
Agatha, NLU and turning customer support agents into geniuses – Interview with Deon Nicholas of Forethought.ai
Today’s interview is with Deon Nicholas, Founder of Forethought, an AI company and 2018 TechCrunch Disrupt Battlefield participant, that has a vision to enable anyone to be a genius at their job. In practical terms,
You can’t transform something you don’t understand – Interview with Annette Franz
Today’s interview is with Annette Franz, founder and CEO of CX Journey Inc, and an internationally recognized customer experience thought leader. Annette joins me today to talk about her new book: Customer Understanding: Three Ways to Put the “Customer...
Audio is an overlooked dimension of the customer experience – Interview with Jeff Yasuda of Feed.fm
Today’s interview is with Jeff Yasuda, the CEO and co-founder of Feed.fm (Music as a Service), which helps game developers, content publishers, and e-commerce retailers increase customer engagement, retention,
Taziki’s is closing the disability employment gap and enriching their customer and employee experience at the same time – Interview with Dan Simpson
Today’s interview is with Dan Simpson, CEO of Taziki’s Mediterranean Café, which is a fast casual chain of franchised restaurants based in Birmingham, Alabama that purveys Greek and Mediterranean cuisine such as gyros, sandwiches, soups, and salads.
If you want to improve your B2B customer experience, manage customer distress – Interview with Robert C. Johnson of TeamSupport
Today’s interview is with Robert Johnson, the co-founder and CEO of TeamSupport.com, a cloud-based, B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork,
The Commonwealth of Self Interest and customer engagement – Interview with Paul Greenberg
Today’s interview is with Paul Greenberg, best-selling author and founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services. He is often called the “Godfather of CRM” and joins us today to talk a...
Given the choice 75 percent of customers would prefer to use messaging channels for service – Interview with Joshua March of Conversocial
Today’s interview is with Joshua March, Founder and Board Director of Conversocial, a digital care platform for social messaging, and also author of Message Me, a book about the future of customer service in the era of social messaging and artificial i...
Real competitive advantage in customer experience comes from understanding customers and what drives them away – Interview with David Avrin
Today’s interview is with David Avrin, a keynote speaker, an author, a consultant and also CEO of Visibility International. David joins me today to talk about his new book: Why Customers Leave (and How to Win Them Back), what it’s about,
Gender and diversity imbalances will impact your ability to connect with and serve your customers – Interview with Adriana Gascoigne of Girls In Tech
Today’s interview is with Adriana Gascoigne, founder and CEO of Girls in Tech, a San Francisco-based non-profit organization devoted to empowering, educating and engaging women in the tech industry across 43 chapters in 32 countries.
Visit Podcast Website
RSS Podcast Feed
Subscribe
Share
Add to MyCast